It starts with watching how the work actually gets done. The automation comes after that, and only where it earns its place.
We go through the process with the people who do it — every re-typed field, every file moved by hand, every step that exists because it always has. Automating a process nobody has looked at just makes the wrong thing happen faster.
The job that runs on its own overnight. The two systems that finally pass data to each other instead of through somebody. And AI on the parts that are genuinely reading, writing or judging, rather than the parts a plain rule handles perfectly well.
Sometimes the valuable thing is not a system at all — it is knowing how to use what is already on the desk. How to ask an AI image generator for what you actually pictured, for instance. We sit with the people who will use it until that part clicks.